The most important thing to remember when uploading an image is that it contains the following:
Photo/image quality
For crisp, vibrant images, you always want to submit high-resolution images. Keep in mind that pictures on the internet generally aren't great quality, so make sure you ask your designer, friend, grandchild or Google image search to give you the largest image size possible.
Illustrations & text
If you're uploading your own, try and get us a vector version, although high-res images will also be great.
Colour use (screen printing)
If you're screen printing, it's best to have a think about specifically which PMS colour(s) you'd like to print on.
What's the current status of my order?
To get an update on your order, please login to our customer portal and view your order.
I've received my order, and something's not quite right. What can I do?
It's a dam shame when things aren't quite right, so please get in touch with us and we'll get on to rectifying your order as soon as possible! Please remeber that mistakes can happen that's life, Please do think that we set out to bring you dissapointment , this is not true, as we have pride in what we do and we want the best possible out come everytime with every order and every customer.
My order is late, what can I do?
We aim to deliver within 7 business days. If you haven't heard from us and the due date on your invoice has passed, please give us a call and we'll be able to chase this up for you. If you have a date or event you need this for please get in contact with us before you need them so we can ensure you get them on time.
I've got some feedback for MAI COLECTIVE, who should I talk to?
We really appreciate feedback! Positive or negative. We go through every piece of feedback with our team and create processes around it, you can email us at : maicollective84@gmail.com, we will use your feedback to improve our services for the future!
Our Online Designer is made to help you lay down your great ideas with a host of decorative options; text, designs (both from The design Bar or your own uploaded images), and alternating text (like team names and numbers).
If it's a solid colour background simply email us your artwork to (info@createapparel.com.au) and we will remove it for you free of charge! Or, alternatively, leave a note on your order when you place it online, or use the 'background removal' tool which is in the deign bar.
We're at the forefront of print technology. If you care for the garments well, they'll last for years to come.
How do I wash my printed garments?
To maximise the lifetime of your new custom items, make sure you follow the steps below:
What ethical standards are in place for the garments I'm printing on?
Our suppliers have stringent systems in place to ensure best practice for workers and the environement through the process of manufacturing premium products. To read more, please see the following links: AS Colour, Gildan, Ramo.
What are your shipping options?
Free Shipping
Free shipping is available to customers with purchases over $100
Regular Shipping – $10 per order, Allow 7–10 business days
Rush Shipping – Priced per item, depending on how quickly you need them, even if it's within 24 hours
(Allow up to 4 business days, but for Next Level garments we do them same day if you order before 10am)
International Shipping (outside of Australia) – Priced per item, depending on where it's headed
(Allow 1–5 weeks, depending on location)
How long do orders normally take?
Orders usually take 7-10 business days to order, print and deliver. If you need your order by a certain date, we can usually accommodate that, just choose one of the 'rush' options during checkout.
Occasionally one of our suppliers may be out of stock, and they'll let us know when to expect it again. In this situation, we'll get in touch with you to see whether you'd like to wait, replace the item or print on something else.
We're always aiming to give you the best outcomes, and this means regular quality control checks. From time to time, a printed garment may not meet our standards, and we'll need to reorder the stock to complete your order. This may change your delivery date, but we'll keep you updated.
Can I get a quote?
Yes, of course you can. All you need to do is get in contact with us via the MAI CONTACT tab or email one of our team members directly at: info@createapparel.com.au
How much does an order cost?
Pricing for one-off prints starts at $17 per item including printing and up to $90, though it depends on the order quantity.
Using our Online Designer, you can easily put together your idea, and generate a live quote to guide your process. Alternatively, we'd love to hear from you, so email us and we can help with quotes and costing.
Can I get a bulk discount?
Yes! For digital printing on t-shirts we offer these bulk discounts;
If you want to save more, it's best to order over 20 garments. If your design can be screen printed, then pricing will be significantly less.
What if I don't have PayPal?
You don't need a PayPal account to checkout with our website, you can simply enter your Visa, Amex or Mastercard details into our checkout system which is completely secure. You can also pay via phone by calling +61 2 9748 4627
Is it safe to pay online?
Our website checkout system is SSL secured, which means that a system is in place (using encryption) to secure & protect transactions, which means your hard-earned cash is always safe.
